FAQ With GBFKE
Where does it ship from and how long will it take for me to receive the product ?
We are a company from China. Shipping time usually takes 10-15 business days. If a package does not receive all products. Please rest assured that we will disassemble and ship for you, because the logistics company requires that electronic products and diamond painting products need to be sent separately. If you have any other doubts. Please contact us and send the order number and we will confirm it for you.
WHO IS RESPONSIBLE FOR THE VAT TAX?
What size canvas should I buy as a beginner?
Our advice for beginners is to start with a smaller canvas to practice with (30cm/12in)
WHY ARE COMMODITY PRICES SUDDENTLY SO EXPENSIVE, THOUSANDS OF DOLLARS?
This may be caused by network instability. Please refresh the webpage.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We currently only accept PayPal.
What are round and square diamonds ?
Round: There will be tiny gaps between the diamonds, usually with the canvas pattern filling the space.
Square: Fit more snugly together on the canvas, however will take a bit more precision and time to get just right.
What should I do if I don't receive enough drill bits?
If there are not enough diamonds, please contact our email: email@example.com
Remember to send us the order number, picture, and missing DMC number. We will arrange the warehouse to ship to you, and the delivery time is estimated to be about 15-20 days. Because the color needs to be rearranged to make the missing diamond.
Where is my package and how can I track my package?
You can find "Order Tracking" in our menu bar
Enter the email address you placed the order or the name of the order, you can check the information of your order and logistics.
HOW DO I FOLLOW YOU ON YOUR SOCIAL PLATFORMS?
We would love to connect with you! Just add us on our social media below!